Refund & Cancellation policy

FOR ONEBOARD MANAGED BOOKINGS

1. Eligibility for Refund

We offer refunds under the following circumstances:

1) Service Unavailability: In the event that a service you have purchased through us becomes unavailable due to technical issues or any other unforeseen circumstances, you may be eligible for a refund.

2) Cancellation by User: If you choose to cancel a service that you've booked through OneBoard within the specified cancellation window, you may be eligible for a refund, subject to our cancellation policy.

3) Billing Errors: If you encounter a billing error, such as overcharging or double charging, please contact our customer support team for assistance.

2. Refund Requests

To request a refund, please follow these steps:

1) Contact Us: Send an email to our customer support team atsupport@oneboard.appwith the subject line Refund Request and provide details about your booking or transaction, including your name, contact information, booking reference number, and a brief explanation of the reason for the refund request.

2) Review Process: Our team will review your refund request and may require additional information to process it. Please allow 3 days for us to investigate your request thoroughly.

3) Notification: We will notify you of the decision regarding your refund request via email. If your request is approved, the refund will be processed within 3 to 5 working days and issued to the original payment method used for the transaction.

3. Cancellation Policy

1) 50% Refund under 48 hours of Trip

2) No Refund under 24 Hours of Trip

3) Under circumstances where the trip is cancelled due to weather, maintenance, government guidelines or due to safety/availability concerns of the operator, there will be a full refund given.

FOR ONEBOARD MANAGED BOOKINGS

1) Please note OneBoard does not sell all experiences listed. We only help providers market and advertise their experiences.

2) The Provider, not OneBoard is responsible to accept and confirm any refund/cancellation requests.

3) The Provider, not OneBoard, is the offeror of the services, to which the vouchers/bookings receipt correspond to, and is solely responsible for accepting or rejecting any voucher you purchase, as related to all such services.

4) Please directly consult with the provider if you have any enquiries or complaints in respect of the service you received in connection with your voucher. Prices quoted for the experiences are in the currency stated on the OneBoard Platform at the time prior to purchase.

5) If an event which you have purchased a experience for is canceled by the provider please contact them directly and incase of any wrong doing from the part of the provider, please notify us immediately so that we can take action against the same.