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Terms and Conditions

About Us

We’re a purpose driven travel experience tech start up based out of Goa that empowers micro-entrepreneurs to open and manage their entire experience business at the tip of their fingers, so that they can focus on the core of their business i.e conducting the experience. 


To do so we’re building one app that will have all that they require to open & manage their business, while also building the ultimate experience discovery platform for these micro-entrepreneurs to get direct bookings and for customers to share their experiences. 


Terms & Conditions


These terms and conditions (“Terms & Conditions”) apply to the use of the “OneBoard” web application developed by Digispace Ninja India Private Limited (as defined below) and to your use of OneBoard website hosted at https://oneboard.app, https://1board.us, https://oneboard.xyz, https://1board.me or any service provided or facilitated by Digispace Ninja India Private Limited.


These terms and conditions are valid for all countries and cities where OneBoard operates. (If applicable)


This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. 


This electronic record is generated by a computer system and does not require any physical or digital signatures. 


This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms & Conditions for access or usage of One Board. 


The domain name https://oneboard.app https://1board.us, https://oneboard.xyz & https://1board.me (hereinafter referred to as "Website"), its subdomains and OneBoard is owned by Digispace  Ninja India Private Limited a company incorporated under the Companies Act, 2013 having its registered office at Office 204, Mangirish Apartments, Panjim, Goa-403001 (hereinafter referred to as "Company").


1.GENERAL


  1. OneBoard is developed, owned and managed by Digispace Ninja India Private Limited.
  2. By downloading or logging in OneBoard you agree to adhere to these Terms & Conditions. If you do not agree to these Terms & Conditions, please deregister your profile and uninstall One Board. 
  3. In these Terms & Conditions,


“OneBoard” or “App” means the mobile application available at Google Play Store. 

             

“Company” or “we” or “us” means Digispace Ninja India Private Limited. 


“Community” or “OneBoard Community” includes all Users.


“Customer” shall mean any individual, who uses One Board to register for events promoted by the provider and for other services listed in the App.


“Customer Account” shall mean the account created whether by User or otherwise, in accordance with these Terms.


“Transaction” shall mean any transaction including the purchase of services online by Customer.


“Transaction Price” shall mean the cost of Transaction. 


“User” or “You” or “Your” shall mean any legal person or entity accessing or using One Board. 


“Vendor” shall mean any legal person, individual or entity accessing or using One Board for displaying their products in One Board 


“Code of Conduct” shall mean rules and regulations developed and followed by OneBoard.


  1. The Company reserves the right to modify these Terms & Conditions at any time, without any notice to the Users. Any modification to these Terms & Conditions will take effect as soon as these changes are published. While the Company will endeavour to communicate the fact of modification of these Terms & Conditions to its Users, the modifications will take effect regardless of such communication. 
  2. Any continued use will signify consent to the modifications.


2. STATUS OF ONEBOARD


  1. OneBoard is a marketplace platform cum aggregator for the travel community which allows Vendors to list their products/services and Customers to purchase/subscribe to those products/services from the platform. 
  2. OneBoard offers a technological platform, information and a method to connect Vendors and Customers, rate services, build loyalty and engage Community.
  3. OneBoard assumes no liability for the products or services except for providing technology platform, assistance in payment and delivery and customer support in addressing the queries related to the Services. Any and all the transactions relating to the products or services are being rendered by Vendors with whom separate agreements have been signed by One Board for service delivery.
  4. OneBoard does not guarantee quality, performance, durability, efficiency of any products or services sold either directly or indirectly. The Customers shall be solely responsible for undertaking appropriate and effective due diligence and related analysis before undertaking any transactions pursuant to these Terms and Conditions. 
  5. OneBoard and/or the Vendors and its officers, directors, employees, agents and affiliates will have no liability for sale, purchase, delivery, refund executed using the Platform.
  6. OneBoard is not and will not act as an agent for any User.
  7. OneBoard is not liable for any loss or damage incurred as a result of any User breaching OneBoard’s Terms and Conditions.
  8. Any breach of these Terms and Conditions will give rise to immediate suspension of the User account in OneBoard. 
  9. OneBoard reserves the right to temporarily or permanently disable any Users from using the One Board , at any time and at its sole discretion.
  10. OneBoard reserves the right to alter, modify, withdraw partially or complete the Terms and Conditions, at any time without prior notice.


3. PAYMENTS & REFUNDS


a. While availing any of the payment method/s available on the OneBoard, we will not be responsible for any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to: a) Failed authorization b) Exceeding any limits set by Your bank c) Any payment failure or d) Any payment Decline due to any reason/s.


b. Customer agrees to assume and take over all consequences and risk of performing transactions through the App and shall be solely responsible for any liability incurred by Issuer Bank in execution of any instruction issued through UPI. The Customer understands and agrees that such amounts once credited/debited to inadvertently cannot be reversed by the Customer or OneBoard.


c. All payments made against the purchases/services on OneBoard by You shall be compulsorily in Indian Rupees (INR). We do not authorise any Transaction with respect to any other form of currency with respect to the purchases made.


d. You hereby authorize OneBoard or its Vendors or any of its service providers to collect, process, facilitate and remit payments electronically or through any other means such as Cash on Delivery in respect of transactions processed through the OneBoard 


e. You understand, accept and agree that the payment facility provided by OneBoard is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through, collection and remittance facility for the Transactions on OneBoard using the existing authorized banking infrastructure and Credit Card payment gateway networks (the “Payment Facility”). Further, by providing a Payment Facility, the Company is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.


f. You understand, accept and agree that upon initiating a Transaction You are entering into a legally binding and enforceable contract with One Board to purchase the products and /or services from Vendors listed in OneBoard using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to One Board using Payment Facility.


g. The Customers shall be entitled to claim a refund of the Transaction Price (as a sole and exclusive remedy) in case the Customer does not receive the ordered product or services within the time period agreed in the Transaction or received an inferior or unsatisfactory product or service from the Vendor. 


h. Refund is at the sole discretion of OneBoard. Refunds, if any, will be made via bank transfers in favour of the Customer as per the bank details shared by Customer over email. All refunds shall be made in Indian Rupees only and at no case more than the Transaction Price less charges deducted by Vendor. 


4. DISCLAIMER OF WARRANTIES AND LIABILITY


a. All the materials and products and services, included on or otherwise made available to You through this platform are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, OneBoard does not warrant that:


  1. Availability of its services;
  2. The information on OneBoard is complete, true, accurate or non-misleading;
  3. That specific performance of delivery of any service or products;
  4. The  OneBoard, their software, servers; or
  5. Electronic communication sent from Us are free of viruses or other harmful components.


b. By registering in OneBoard, You agree to the sharing of Your phone number with us, You consent to be contacted by us via phone calls and/or SMS notifications, for promotions or order confirmations updates.


c. OneBoard reserves the right to cancel a Transaction, at its sole discretion, if the Transaction is found to be not acceptable to One Board or the Vendor is unable fulfil the transaction. 


d. OneBoard shall have the right to freeze the User account in the case of violation of these Terms and Conditions by any User.


e. Notwithstanding anything to the contrary contained in these Terms, OneBoard shall be entitled to accept or reject a User, for any reason whatsoever, at its sole discretion.


5. COMPLIANCE WITH LAWS


Users shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued thereunder and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act,1962 Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution (Regulation) Act, 2010 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of the government of India applicable to them respectively for using Payment Facility of One Board.


6. INDEMNITY


  1. OneBoard is merely a platform provider and is not liable for any loss or damage that any User incur while using the One Board. One Board also is not liable for the behavior of Users or Vendors.
  2. Notwithstanding any terms in these terms and conditions and otherwise, OneBoard expressly disclaims any warranty, express or implied, in respect of the platform, any transaction facilitated on the platform, reliability, and completeness of information. OneBoard and the Platform is provided on “as is” basis and all Users are required to conduct their own due diligence prior to using the services in the platform.
  3. Without prejudice to any other remedies that may be available, if OneBoard reputation is damaged due to the negligent behavior of a User, the User will reimburse for all loss, damage or costs that may be attributable to her or his action or inaction, regardless of whether such loss, damage or cost was foreseeable or direct.
  4. You shall indemnify and hold harmless the Company, its Vendors, owners, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms & Conditions, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.


7. PRIVACY


      OneBoard takes the privacy of our Users very seriously and is compliant with applicable privacy and data protection laws. For more details, please refer to our Privacy Policy.


8. INTELLECTUAL PROPERTY


  1. The intellectual property behind the content of the OneBoard, especially software, pictures, graphics, logos, source code, texts etc. (the “Intellectual property") is owned by One Board.
  2. The trademarks, logos and service marks displayed on the App (“Brand”) are the property of OneBoard. You are not permitted to use the Brand without the prior consent of the OneBoard.
  3. As long as you act in accordance with these terms and conditions and the OneBoard Code of Conduct, we grant you a revocable, non-exclusive license for personal, non-commercial usage of the OneBoard. You cannot grant any sublicenses and you are not allowed to alter the content or to use them in any manner that is not expressly permitted by these Terms & Conditions and the Code of Conduct.


9. CHOICE OF LAW, JURISDICTION AND DISPUTE RESOLUTION


  1. These Terms & Conditions shall be governed by, construed under and enforced in accordance with the laws of India, without regard to any conflict of law provisions.
  2. Any controversies, conflicts, disputes and/or arising out of these Terms & Conditions shall be resolved by arbitration in Goa, India, in accordance with the Indian Arbitration and Conciliation Act, 1996. The tribunal shall consist of 1 arbitrator whose decision shall be final and binding.



10. FORCE  MAJURE


We will not be liable for any failure to perform any obligations due to any cause beyond  reasonable control including, but without being limited to earthquake, terrorism, political riot or disturbance, invasion, war, threat or preparation for war, storm, flood, epidemic or natural physical disaster.


11. SEVERABILITY

If any clause under the Terms & Conditions is held by the court of competent jurisdiction or arbitral tribunal to be unenforceable under the applicable law, then such clause would be excluded from the Terms & Conditions. The remainder of the Terms & Conditions shall be interpreted as if such clause is excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Terms & Conditions shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.


12. WAIVER


In the event we fail to enforce any provisions of these terms, this shall not constitute a waiver of any enforcement of that provision or any other provision. No waiver of any provisions of these terms will be valid unless the same is in writing and signed by us.


14. GRIEVANCE OFFICER


In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:


Name: Ryan Prazeres

Designation: Co-Founder & CEO

Address: Office 204, Mangirish Apartments, Panjim, Goa- 403002

Email: [email protected]

Phone Number: +919822154972


Privacy Policy

PRIVACY POLICY STATEMENT


This Privacy Policy Statement (“Policy”) outlines Digispace Ninja India Private Limited (“We” or “Us” or “Our”) practices in relation to the storage, use, processing, and disclosure of personal data that the user (“You” or “Your” or “User”) has chosen to share with Us when You access our website https://oneboard.app, https://1board.us, https://oneboard.xyz, & https://1board.me, its subdomains and web application OneBoard (collectively, the “Platform”). 


This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. 


This electronic record is generated by a computer system and does not require any physical or digital signatures. 


This Policy is developed in compliance with the following laws and rules:

  1. Section 43A of the Information Technology Act, 2000;
  2. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011; and
  3. Regulation 3(1) of the Information Technology (Intermediary Guidelines) Rules, 2011.


This Policy sets out the following:


  1. The type of information We collect;
  2. Purpose for collection of such information;
  3. Usage of the information;
  4. Intended recipients of the information;
  5. Third Parties which collect and retain the information;
  6. Security measures;
  7. Transfer of data;
  8. Authentication of information You choose to provide; and
  9. Disclosure of information to third parties.


Capitalised words in the Policy shall have the same meaning ascribed to them in this Agreement or in the Terms & Conditions (“Terms & Conditions”), available at https://oneboard.app. Please read this Policy in consonance with the Terms. 


By using the Platform, You consent to the collection, use, and disclosure of in accordance with, and are agreeing to be bound by, this Policy.


  1. COLLECTION OF PERSONAL AND OTHER INFORMATION


a. By using the Platform, You allow Us to collect information about Your activity and trends on the Platform. We will not collect any information from You, except where it is knowingly and explicitly provided by You. 


b. You expressly agree and acknowledge that We may collect and store Your personal information including, but not limited to, Your user name, passwords, email address(es), name, address, age, date of birth, sex, Unified Payments Interface Identification (UPI ID)/Virtual Payment Address (“VPA”), map location information You choose to share with Us, nationality, usage history, etc., as well as any content or other information You upload, share, and/or update on the Platform. You acknowledge that this information may be used by Us to provide the Platform, pricing and its features customised to You.


c.To use some features of the Platform, You may be requested to register Your phone number, email address, social media handle and/or any other device to receive text messages, notifications, and other services. By sharing this information, You authorise Us to send You electronic alerts for details pertaining to registration, other service requirements, and advertising.


d. You are aware that by using and/or creating an account with the Platform, You authorise Us and Our associate partners to contact You via email, phone, or otherwise. This is to ensure that You are aware of all the features of the Platform. Further, You agree to receive occasional promotional and general update emails from Us. Through Our email services You will receive information about the latest developments on the Platform. You may unsubscribe from Our mailing list at any time, via the unsubscribe/opt out option We offer.


e. You are aware that any and all information pertaining to You, whether or not You directly provide it to Us (via the Platform or otherwise), including, but not limited to, personal correspondence such as emails or letters, instructions from You etc., may be collected and compiled by Us and You expressly consent to the same. 


f. If any intended use of personal data goes beyond the purposes envisioned during collection, We will notify You of the new purpose(s) and seek consent to use Your personal data for such additional purpose(s). 


g. You are aware that this Policy covers Our treatment of any personally identifiable information that You share with Us. 


h. You are aware that Your personal data will continue to be stored and retained by Us for a reasonable period after termination of Your account on the Platform, and that any and all content or information uploaded by You may be retained and/or displayed on the Platform indefinitely. 


i. You do not have to share any personal data or information to Us but in doing so, You may not be able to take advantage of the features of the Platform. 


j. We will comply with the requirements under the Information Technology Act, 2000 and the rules made thereunder and shall put in place a robust data protection and privacy framework to safeguard the data shared with Us. 


2. DISCLOSURE OF PERSONAL INFORMATION


In general, We will not disclose personal data except in accordance with the following:


a. In order to carry out the purpose for which the personal data was collected; 


b. Where You have consented to the disclosure;


c. To enforce Our Terms;


d. By law; or


e. Where ordered to do so by a court of competent jurisdiction or by any governmental agency. 


3. AUTHENTICITY OF INFORMATION 


a. We have taken all reasonable steps to ensure that the information on the Platform is authentic. 

 

b. You agree that the information and personal data You provide Us with are true, correct, and accurate. We shall not be liable for any incorrect or false information or personal data that You provide. 


c. You may review the information and personal data that You have provided during Your use of the Platform and choose to correct or modify the same. You may do so by writing to Us or Our Grievance Officer at the address provided in Section 12 of this Policy. 


4. THIRD PARTY USER EXPERIENCE IMPROVEMENT SERVICES


a. We use third-party user experience improvement services (including, but not limited to, those provided by Razorpay, WhatsApp LLC., Facebook, Inc. and/or its affiliates, Google, Inc. and/or its affiliates), Hypto by Wunderbaked Technologies Private Limited and applications to better understand Your behaviour on the Platform.  


b. The information collected includes (but is not limited to):


  1. Age;
  2. Gender; 
  3. Virtual Payment Address (“VPA”)
  4. Preferences; 
  5. Patterns; and 
  6. Interests.


c. Your relationship with these third parties and their services and tools is independent of Your relationship with Us. These third parties may allow You to permit/restrict the information that is collected. It may be in Your interest to individually restrict or enable such data collections. 


d. The place of processing information depends on each third-party service provider and You may wish to check the privacy policy of each of the service providers to identify the data shared and the purpose for sharing such data. 


5. THIRD PARTY AUTHENTICATION SERVICES 


a. We use third party authentication services (including but not limited to those provided by WhatsApp LLC., Google Inc. and/or its affiliates, Instagram and Facebook Inc. and/or its affiliates). In such cases, We may be privy to, granted access to, and/or store certain data available with these third parties for registration and identification purposes. 


b. The place of processing information depends on each third-party service provider and You may wish to check the privacy policy of each of the service providers to identify the data shared and its purpose. You will be subject to a third party’s privacy policy if You opt in to receive communications from third parties. We will not be responsible for the privacy standards and practices of third parties. 


6. SECURITY MEASURES


We implement certain security measures including encryption, firewalls, and socket layer technology to protect Your personal information from unauthorised access and such security measures are in compliance with the security practices and procedures as prescribed under the Information Technology Act, 2000 and the applicable rules (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011). However, You agree and acknowledge that the above-mentioned measures do not guarantee absolute protection to the personal information and by accessing the Platform, You agree to assume all risks associated with disclosure of personal information arising due to breach of firewalls and secure server software.


7. BUSINESS TRANSITIONS


You are aware that in the event We go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of Our assets, Your personal data might be among the assets transferred.


8. TRANSFER OF DATA


a. As a part of Your use of the Platform, the information and personal data You provide to Us may be transferred to and stored in countries other than India. This may happen if any of Our servers are from time to time located in a country other than India, or one of Our service providers is located in a country other than India. We may also share information with entities of countries other than India. These countries shall be subject to data laws of their respective countries.


b. If You use the Platform while You are outside India, Your information may be transferred to a country other than India in order to provide You with the Platform.


c. By submitting Your information and personal data to Us, You agree to the transfer, storage, and/or processing of such information and personal data outside India in the manner described above. 


9. COOKIES


a. We collect data by way of ‘cookies’. Cookies are small data files which are sent to Your browser from the Platform and are stored on Your computer or device (hard drive). The cookies shall not provide access to data in Your computer or device such as email addresses or any other data that can be traced to You personally. The data collected by way of cookies will allow Us to administer the Platform and provide You with a tailored and user-friendly service. The cookies shall enable You to access certain features or services of the Platform. Most web browsers and devices can be set to notify when You receive a cookie or prevent cookies from being sent. If You do prevent cookies from being sent, it may limit the functionality that We can provide when You visit the Platform. 


b. Additionally, You may encounter cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. If You send Us personal correspondence, such as emails or letters, or if other users or third parties send Us correspondence about Your activities or postings on the Platform, We may collect such information into a file specific to You.


10. MINOR PRIVACY


Use of this Platform is only available to individuals who can legally enter into a binding contract as per the provisions of the Indian Contract Act, 1872. If You are under 18 years of age please do not use this Platform. In no event shall We be held liable for any mishaps caused on account of usage of the Platform by Your minor children.


11. CHANGE IN PRIVACY POLICY 


We may amend this policy from time to time, at Our sole discretion. If there are substantial changes in the way Your personal information is being used, We will notify You by posting the changes on the Policy page. 


12. GRIEVANCE OFFICER


You may contact Us at [email protected] with any enquiry relating to this Policy or an enquiry relating to Your personal information (review, update, deletion). You can also do so by writing to Our Grievance Officer, established in accordance with the Information Technology Act, 2000 and rules made thereunder, at the address provided below:


Name: Ryan Prazeres

Designation: Co-Founder & CEO

Address: Office 204, Mangirish Apartments, Panjim, Goa- 403002

Email: [email protected]

Phone Number: +919822154972


Refund Policy

PAYMENTS & REFUNDS


a. While availing any of the payment method/s available on the OneBoard, we will not be responsible for any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to: a) Failed authorization b) Exceeding any limits set by Your bank c) Any payment failure or d) Any payment Decline due to any reason/s.


b. Customer agrees to assume and take over all consequences and risk of performing transactions through the App and shall be solely responsible for any liability incurred by Issuer Bank in execution of any instruction issued through UPI. The Customer understands and agrees that such amounts once credited/debited to inadvertently cannot be reversed by the Customer or OneBoard.


c. All payments made against the purchases/services on OneBoard by You shall be compulsorily in Indian Rupees (INR). We do not authorise any Transaction with respect to any other form of currency with respect to the purchases made.


d. You hereby authorize OneBoard or its Vendors or any of its service providers to collect, process, facilitate and remit payments electronically or through any other means such as Cash on Delivery in respect of transactions processed through the OneBoard 


e. You understand, accept and agree that the payment facility provided by OneBoard is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through, collection and remittance facility for the Transactions on OneBoard using the existing authorized banking infrastructure and Credit Card payment gateway networks (the “Payment Facility”). Further, by providing a Payment Facility, the Company is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.


f. You understand, accept and agree that upon initiating a Transaction You are entering into a legally binding and enforceable contract with One Board to purchase the products and /or services from Vendors listed in OneBoard using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to One Board using Payment Facility.


g. The Customers shall be entitled to claim a refund of the Transaction Price (as a sole and exclusive remedy) in case the Customer does not receive the ordered product or services within the time period agreed in the Transaction or received an inferior or unsatisfactory product or service from the Vendor. 


h. Refund is at the sole discretion of OneBoard. Refunds, if any, will be made via bank transfers in favour of the Customer as per the bank details shared by Customer over email. All refunds shall be made in Indian Rupees only and at no case more than the Transaction Price less charges deducted by Vendor. 


Cancellation Policy


  • You may cancel your booking by contacting OneBoard customer service within the cancelation period, as stated at the time of purchase on the Platform. Cancelation windows vary on a case by case basis. A booking canceled within the required notice will be refunded in full to the account you used to purchase the booking.
  • The Provider, not OneBoard, is the offeror of the Services for the Events, to which the booking correspond to, and is solely responsible for accepting or rejecting any booking you purchase, as related to all such Services.
  • Please directly consult with the Provider if you have any enquiries or complaints in respect of the Service you received in connection with your booking. Except as expressly set forth herein, all fees paid for bookings are non-refundable. Prices quoted for experiences are in the currency stated on the OneBoard Platform at the time prior to purchase.
  • If an Event which you have purchased an experience for is canceled by the Provider, OneBoard will notify you as soon as reasonably practicable, and will process a full refund to the account you used to purchase from.


Contact Us

Call us on: +91 95293 25162

General help: [email protected]

Technical support: [email protected]

Join our team: [email protected]





Terms and Conditions
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