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Refund & Cancellation policy

• OneBoard does not sell experiences or accept bookings for experiences. We offer you information and contact details on a single platform. The OneBoard platform only helps Experience Providers market and advertise their experiences and introduce Explorers to all the experiences available in Goa.
• The Experience Provider, not OneBoard, is responsible for accepting a booking or registration and confirming any refund or cancellation requests.
• The Experience Provider, not OneBoard, is the offeror of the services to which the vouchers/bookings receipt corresponds and is solely responsible for accepting or rejecting any voucher you purchase as related to all such services.
• Please directly consult with the Experience Provider if you have any booking requests, enquiries or complaints regarding the service you received in connection with your voucher.
• Prices quoted for the experiences are in the currency and rate stated on the OneBoard Platform at the time of purchase but are subject to change without prior intimation.
• OneBoard will not provide any booking confirmations or requests for cancellations.
• In cases where an experience or booking is cancelled due to weather conditions or for the Explorer’s safety. OneBoard will assume no liability for the cancellation by the Experience Provider.
• In the event of a refund or cancellation, the Explorer must contact the Experience Provider directly, not OneBoard.
• Any refund requests or changes to the booking must be initiated by the Explorer and will be processed/confirmed by the Experience Provider, not OneBoard.
• In case of any wrongdoing on the part of the Experience Provider, please notify OneBoard immediately so that we can take internal action against the Experience Provider in keeping with our mission to deliver authentic experiences and take responsibility and ownership.